Guide · AI receptionist or missed-call text-back
Two ways to stop losing jobs when you can’t answer the phone. What each one does, who it suits, and exactly what ours does and doesn’t do.
In AIIMS Group’s analysis of 207,000+ inbound calls to 858 of its client businesses across nine industries, 9.2% went unanswered. For roofing businesses it was 17.6%, and 69.3% of all inbound calls came from first-time callers: new customers, not regulars.
A conversational AI receptionist answers the call with a computer voice and tries to hold a conversation: asking questions, taking details and, with some providers, booking jobs. Features and quality vary a lot between providers. It can suit:
Before you rely on one, test it with real calls: how it copes with accents and noisy job sites, what happens when it gets something wrong, and what each call costs.
Missed-call text-back doesn’t try to talk like a person. When you can’t answer, the caller is greeted and can leave a voicemail, and callers on a mobile get a text from your business within seconds. You get their details and reply when you’re free. It can suit:
Ours is missed-call text-back, with AI that turns voicemails into text. It does not hold a conversation with your callers, and we won’t pretend it does. What it does:
Landlines and private numbers can’t be texted, so those callers hear the greeting and you get an alert instead. Every text names your business and includes “Reply STOP to opt out”.
$750 setup, then $300 a month, month to month. The setup covers your dedicated number, call forwarding on your phone, your greeting and text-back message, and test calls with you. Some phone plans charge for forwarded calls and some prepaid plans can’t forward, so we check yours first. We’re not registered for GST, so no GST is added.
If you want a machine to handle the whole call, a conversational AI receptionist may suit you. If you would rather every caller hears back from you, quickly and in your own words, missed-call text-back is simpler. Either way, test it on your own phone before you rely on it.
Pick a starting point. Every package is quoted in writing with the full scope before you agree to anything, and the ad accounts stay in your name.
Setup fee$750
plus $300 per month
Stop losing jobs to missed calls.
Setup fee$1,200
plus Tailored monthly retainer, set to suit your campaigns
More calls from Meta ads, and fewer of them lost to voicemail.
Prices in AUD. We’re not registered for GST, so no GST is added. Ad spend is separate and paid straight to Meta; we suggest starting at $500–$1,000 a month.
The Ads management retainer is based on the leads we bring in. What counts as a lead and the rate are agreed in writing before we start. The AI Receptionist retainer is a fixed $300 a month. The AI Receptionist + Meta ads retainer is tailored: we set it with you in writing, based on your campaigns. Both run month to month.
We never promise leads, rankings or revenue. We agree what success looks like with you, then report on it honestly.
No. A conversational AI receptionist talks to your callers. Missed-call text-back greets them, takes a voicemail and texts them back so you can reply yourself. Veltrayo’s AI Receptionist is the second kind.
No. Your customers keep calling the number they already have. We set up a dedicated number for your AI Receptionist, and only your unanswered calls are forwarded to it.
It uses conditional call forwarding, which most Australian mobile plans support. We set it up with you on your phone and test it together before anything goes live. Some plans charge for forwarded calls, and some prepaid plans can’t forward, so we check yours first.
Every text names your business and includes “Reply STOP to opt out”, and opt-outs are honoured automatically, in line with the Spam Act. It only texts the person who just called you.
Yes. The AI Receptionist + Meta ads package is $1,200 setup, then a monthly retainer we set with you in writing. Ad spend is paid directly to Meta.
Tell us about your business and how many calls you get. We’ll show you how it would work for you.