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Missed-Call Text-Back · Veltrayo Relay

Missed a customer call? Your business can text them back automatically.

When you’re busy and can’t answer, our system can automatically send missed callers an SMS so they can tell you what they need.

Book a Free 10-Minute DemoSee How It Works
Example with a sample business.

The problem

The phone rings at the worst possible moment.

Most small businesses can’t answer every call. When the phone rings and nobody picks up, some callers leave a message, some try again later and some ring the next business on their list.

  • On the toolsHands full, up a ladder or under a house.
  • With a clientMid-job, mid-quote or mid-conversation.
  • DrivingBetween jobs, where answering isn’t safe.
  • Small team, busy dayEveryone’s working and the phone keeps ringing.
Illustrative film.

9.2%

of calls to Australian small businesses rang out before anyone answered, across 207,000+ calls to 858 businesses. For roofing businesses it was 17.6%.

Source: AIIMS Group, Australian SME Lead Response Report, reported by Dynamic Business, 28 August 2026. (opens in a new tab)

The solution

A text from your business, seconds after the missed call.

When a call goes unanswered, the configured system sends the caller an automatic SMS inviting them to reply with their enquiry.

  • Same number

    Customers keep calling the number they already have. Only unanswered calls are forwarded.

  • Your words

    We write the greeting and the text with you. You approve them before anything goes live.

  • Replies to your phone

    Replies and missed-call alerts arrive on your mobile, so you can follow up between jobs.

  • Careful by design

    Every text names your business and includes “Reply STOP to opt out”. Repeat callers get one text, not three.

Try it

See what your caller experiences.

Pick a business type and press start. The phone shows what happens on your side, step by step.

Choose a business type

Illustrative demo with a sample business. No calls or texts are sent and no details are collected.

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How setup works

Four steps from first chat to switched on.

  1. We review your current phone setup

    We check how your business receives calls and whether your plan supports the call forwarding the system needs.

  2. We configure the text-back system

    We set up your dedicated number, forwarding on your phone, your greeting and the text your callers receive.

  3. We test the system

    We make real test calls together to check that a missed call triggers the text and that replies reach you as intended.

  4. Your business starts using it

    The system runs as agreed. Ongoing monitoring and support depend on the service arrangement you choose.

What it gives you

Practical benefits, stated plainly.

It can’t promise replies, bookings or sales. It gives callers an easier way to reach you.

  • An automatic first text to mobile callers, seconds after a missed call
  • Less need to send that first message yourself
  • Another way for callers to explain what they need
  • Useful when you’re busy, driving or after hours
  • Wording you can change at any time

Who it suits

Built for call-based businesses.

  • Plumbing
  • Electrical
  • Roofing
  • Cleaning
  • Landscaping
  • Mobile trades
  • Other businesses that take enquiries by phone

Compatibility still needs checking. Most Australian mobile plans support conditional call forwarding. Some plans charge for forwarded calls, and some prepaid plans can’t forward.

Pricing

A one-off setup, then a fixed monthly fee.

The exact arrangement, including what your monthly fee covers, is confirmed in a written proposal after we review your phone setup.

Missed-Call Text-Back

Missed callers on a mobile get a text from your business.

$750 setup

then $120 a month

  • Your phone checked for call forwarding first
  • A dedicated number your unanswered calls forward to
  • Forwarding set up on your phone and tested with you
  • A short greeting with your business name, plus voicemail
  • Automatic text to mobile callers, in words you approve
  • Replies and missed-call alerts sent to your mobile
  • Voicemails sent to you as text
Ask about this package

Founding clients: our first five clients pay no setup fee, on any package.

Text-Back + Meta Ads

Both services together, on one proposal.

$800 setup

then $450 a month

  • Everything in Missed-Call Text-Back
  • Everything in Meta Ads Management
  • One monthly review covering calls, enquiries and ads
Ask about this package

Founding clients: our first five clients pay no setup fee, on any package.

Your phone plan may charge for forwarded calls. Prices in AUD. We’re not registered for GST, so no GST is added. Monthly fees are fixed, billed in advance and run month to month. Ad spend is separate and paid straight to Meta. Every package is confirmed in a written proposal before you agree to anything.

Questions

Missed-call text-back questions.

Does this work with my existing number?

Usually, yes. It uses conditional call forwarding, so your customers keep calling the number they already have and only unanswered calls are forwarded. Compatibility depends on your phone service and call routing, so we check yours before installing anything.

What if I answer the call?

Then nothing changes. Calls only forward when you don’t answer, are busy or can’t be reached, so answered calls work exactly as they do now.

Is this an AI receptionist?

No. It doesn’t hold conversations, answer questions or make bookings. When a call goes unanswered, the caller hears a short greeting with your business name and can leave a voicemail, then gets a text. The only AI involved turns voicemails into text for you.

Can callers reply?

Yes. Callers on a mobile can reply to the text with what they need. Landlines and private numbers can’t receive texts, so for those calls you get an alert instead.

Where do customer replies go?

Straight to your mobile as a text, with a link to reply from your business number. You also get an alert with who called and a tap-to-call link.

How long does setup take?

It depends on your phone setup. We check compatibility first, then set up forwarding, your greeting and your text with you and run test calls before it goes live. Your proposal includes the timeframe.

What does it cost?

$750 setup, then $120 a month, month to month. Founding clients pay no setup fee. Your phone plan may charge for forwarded calls. Everything is confirmed in writing before you agree.

What happens if the automation stops working?

If a text can’t be delivered, you’re alerted. If anything else looks wrong, tell us and we’ll investigate as part of your monthly service. Your phone still rings as normal, and call forwarding can be switched off on your phone at any time.

Stop leaving missed callers waiting.

Tell us about your business and roughly how many calls you miss. We’ll show you how it would work on your phone.

Book Your Free 10-Minute Demo